The App fee services will be charged at 500.00 INR (Rupees Five Hundred only) per month per user. This payment will be done through a recognized payment gateway portal.  

1. Free Trial Policy 

• Free Trial Period: New users may be eligible for a one-time, three-month free trial of our premium features. During the trial period, you will have full access to all premium features at no cost. Payment information needs to be verified before the free trial period begins. Please note that a payment of 1.00 Re (Rupee one only) through Razorpay will be deducted temporarily for verifying the payment information. This amount will be refunded back to the original payment method.  

• Liability: VTPL shall not be liable in any manner whatsoever, if incorrect or inaccurate details (including those concerning credit or debit card(s)) are provided by you for making the payment or if you use a credit or debit card which is not lawfully owned by you or if you permit a third party to use your password or any other means of accessing your bank account or credit card or debit card. Please note that neither VTPL nor the payment aggregator will be monitoring your use of any payment channel and you are required to use the payment modes at your sole option and risks. 

• VTPL shall not be liable for the rejection of any authorization request placed by you for payment , by any bank, payment gateway, payment aggregator, or other relevant third party, for any reason including but not limited to risk management, suspicion of fraudulent, illegal or doubtful transactions, use of blacklisted/banned cards or pursuant to applicable laws, rules or regulations or any instructions from (or contained in) any guidelines or instructions by the Reserve Bank of India or any internal policies, etc., of such bank, payment gateway or other relevant third party. 

• Automatic Conversion: Unless you cancel your subscription before the end of the three-month trial period, your trial will automatically convert to a paid subscription, and you will be charged the standard subscription fee for the next billing cycle. 

• Free Trial Includes: Please note that the free trial period only applies to the App usage. This free trial does not include the Third-Party Product that works with the app. If you wish to use the Third-Party Products you will have to purchase it separately. The free trial period also does not cover the cost of doctor/nutritionist appointments. You will have to pay the fee separately in order to book an appointment.  

• Cancellation During Trial: You can cancel your subscription at any time during the free trial without any charge. To cancel, please follow the instructions provided in your App’s subscription settings.  

• Continuation of Free Trial: If you have cancelled your subscription before the end of the free trial, you may rejoin the app and avail the remaining duration of the free trial.  

2. Paid in-app consultation services 

This policy applies to paid services, such as video consultations with healthcare professionals. 

• Consultation charge: The charge per consultation is set by the healthcare professional (doctor/nutritionist/dietician). VTPL is not responsible for the consultation charges. 

• Follow up consultation: If the doctor consultation is within a month of the previous consultation, the consultation rates are as follows:  

• Within 2 days of the previous consultation: Free follow up consultation for a quick follow up (a  maximum time of 5 minutes) 

• Within 15 days of the previous consultation: 50% discount on the consultation charges 

• Within 16-30 days of the previous consultation: 25% discount on the consultation charges 

Note: VTPL is not responsible for the consultation rates of the healthcare professionals. The offer mentioned above applies to whatever rate is set by the consulting doctor/dietician/nutritionist.  

• Cancellation: You may cancel a scheduled consultation up to 24 hours before the appointment time to receive a full refund. Cancellations made less than 24 hours in advance will not be eligible for a refund. 

• Rescheduling: You can reschedule an appointment at no additional cost up to 24 hours before the scheduled time.  

• You can reschedule an appointment between 6 to 24 hours before the scheduled time at an additional fee of 100.00 INR (rupees Hundred only) 

• No-Show: If you do not join the video consultation at the scheduled time, it will be considered a no-show, and you will not be eligible for a refund. 

• Refund Process: Refunds will be processed to the original payment method within 5-7 business days of the cancellation. 

This policy applies to recurring app subscriptions for premium features. 

• Cancellation: You can cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle. You will not be charged for the next billing period. 

• Refunds: We do not offer refunds for any portion of the current subscription period. Your access to premium features will continue until the end of the billing cycle in which you cancelled. 

• Delay in refunds: To the extent permitted by applicable law, VTPL will not be liable for any delay caused in refunds due to delay by third-party affiliates (including banks), technical issues, and other reasons beyond its control. 

• Payment Failure: If your recurring payment fails, we will attempt to notify you and retry the payment for a limited period. If the payment is not successful, your access to premium features will be suspended until payment is received. 

• Your payment privacy shall be governed by The Payment and Settlement Systems (PSS) Act, 2007 and any data provided by you will be stored in the server within the jurisdiction of India as per the rules/regulations/notifications issued by the Reserve Bank of India. The confidentiality of your payment information and activity shall be securely stored with appropriate industry leading encryption.  

• The goods/services delivered shall be as per the Shipping, Delivery, Cancellation and Return of Third-party Products for the Third-Party Products. 

• These terms and conditions constitute the entire agreement between VTPL and you regarding the payment for goods/services provided. 

• Any disputes arising in this policy shall be construed, interpreted and governed by the laws of India and shall be subject to the jurisdiction of the Courts in Bengaluru. 

• If you have any questions or queries regarding the payment, cancellation and refund policies, please contact us at sugarsight@vtpl.tech